英语复习题（阅读理解）_在线真题试卷与模拟练习_英语复习题（阅读理解）

更新时间：试题数量：购买人数：提供作者：

有效期：个月

章节介绍：共有个章节

我的练习

我的错题
(0道)

我的收藏
(0道)

我的斩题
(0道)

我的笔记
(0道)

专项练习

顺序练习 0 / 0

随机练习 自定义设置练习量

题型乱序 按导入顺序练习

模拟考试 仿真模拟

题型练习 按题型分类练习

易错题 精选高频易错题

学习资料 考试学习相关信息

搜索

题库预览

What kind of store is it?

How long is the sales period?

What's the discount if you buy 3 pairs of shoes on sale?

Where will the fashion show be held?

Who will be present on stage in the Fashion Show?

【C】1.Why does customer service matter?Here are some reasons.

1.＿＿＿

【C】2.When your product or service has reached the end of its lifespan, your reputation and customer interaction live on—whether you like it or not. If your reputation is positive, that's great, but customers tend to remember their poor customer service experiences more than their positive ones, meaning a bad image is harder to shift.

【C】3.Your customers are living, breathing, emotive beings, not automatons, so play to their emotions. If you treat customers with genuine respect, they're far more likely to invest their faith in your business.

【C】4.It makes everyone’s life easier.

If you reduce the effort it takes for customers to get in touch with you, you're at the same time making it easier for them to purchase from you. 4.______Place interaction opportunity directly into their hands and you’ll finally guide them from interaction to purchase.

【C】5. It’s a profitable marketing strategy.

5.＿＿＿When your customers speak highly of your business, they do more than the most superb marketing teams can. Advertising your company’s customer satisfaction standards is an excellent way to start the trend.

【D】1.The success of a business comes from its high - quality products, and high customer satisfactions as well. As the saying goes,1.______.

【D】2.Customers purchase goods and give positive feedback to your business if they are happy with your service, therefore bring more customers for you.2._____.

【D】3.Customers may spend long time deciding which product to buy, they may get anxious when waiting in a long queue, and even get angry with you when something goes wrong. 3.____ and comfort them by providing reasonable suggestions.

【D】4._____: make phone calls, talk to other agents, offer alternative solutions, do everything you can. Never let your customers face difficulties alone nor simply reply ‘Sorry, I don't know’.

【D】5.No one likes complaints, but you may take them as an opportunity to solve customers’ problems, please them and.5.______ Complaints also reveal the shortage of your product or service, and help you know more about customers’ needs.

【B】1.The customer order is packed into normal boxes.

【B】2.Once a customer places an order, he or she will be notified that it is "out for delivery".

【B】3.Packages in a sort centre are organised by alphabetical orders.

【B】4.Packages are sorted according to their delivery route before being loaded on a vehicle.

【B】5.Amazon offers door - to - door delivery service.

1 2

更多题库