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Have you ever used email to apologize to a colleague? Delivered a 1. _____ to a subordinate (下属) with a voice-mail message? Flown by plane across the country just to deliver important news in person? The various communication options at our fingertips today can be good for 2. ______ and productivity---and at the same time very troublesome. With so many ways to communicate, how should a manager choose the one that’s best --- 3. ______ when the message to be delivered is bad or unwelcome news for the recipient? We’ve 4. ______ business communication consultants and etiquette (礼仪) experts to come up with the following guidelines for 5. ______ using the alternative ways of delivering difficult messages.

First of all, choose how personal you want to be. A face-to-face communication is the most 6. ______. Other choices, in descending order of personalization, are: a real-time phone call, a voice-mail message, a handwritten note, a typewritten letter, and the most 7. ______ is email. Some of these may change order according to the 8. _____ situation or your own preferences; for example, a handwritten note might seem more personal than voice mail. How do you decide on the best choice for the difficult message you’ve got to deliver? “My 9. ______ concern is: How can I soften or civilize this message?” says etiquette expert Dana Casperson. “So when I apologize, I usually choose in-person first, or a phone conversation as my top alternative, and maybe a handwritten note next. Apologizing by email is something I now totally 10. ______.”

What determines the kind of person you are? What factors make you more or less bold, intelligent, or able to read a map? All of these are influenced by the interaction of your genes and the environment in which you were 1._______ . The study of how genes and environment interact to influence 2.______ activity is known as behavioral genetics. Behavioral genetics has made important 3.________ to the biological revolution, providing information about the extent to which biology influences mind, brain and behavior.

Any research that suggests that 4.________ to perform certain behaviors are based in biology is controversial. Who wants to be told that there are limitations to what you can 5._________ based on something that is beyond your control, such as your genes? It is easy to accept that genes control physical characteristics such as sex, race and eye color. But can genes also determine whether people will get divorced, how 6.________ they are, or what career they are likely to choose? A concern of psychological scientists is the 7._________ to which all of these characteristics are influenced by nature and nurture(养育), by genetic makeup and the environment. Increasingly, science 8._________ that genes lay the groundwork for many human traits. From this perspective, people are born 9._________ like undeveloped photographs: The image is already captured, but the way it 10._________ appears can vary based on the development process. However, the basic picture is there from the beginning.

Modern people have far more gum disease than our predecessors, according to a British study of skulls published Friday. The surprise findings provide further 1. _______ that modern habits such as smoking are damaging to oral health.

Gum disease, also known as periodontitis (牙周炎), is the 2. _______ of a chronic inflammatory (发炎的) response to the build-up of dental plaque (牙菌斑). Whilst much of the population lives with mild gum disease, 3. _______ such as tobacco smoking or medical conditions like diabetes can trigger more 4. _______ chronic periodontitis, which can lead to the loss of teeth.

The study, published in the British Dental Journal, 5. _______ 303 skulls from a Romano-British burial ground in England, for evidence of dental disease. Only 5 percent of the skulls showed 6. _______ of moderate to severe gum disease, compared to today's population of which around 15-30 percent of adults have chronic progressive periodontitis.

According to experts, this 7. _______ population was non-smoking and likely to have had very low levels of diabetes mellitus (糖尿病), two factors that are known to 8. _______ increase the risk of gum disease in modern populations. Among the people who survived into adulthood, the peak age at death appears to have been in their 40s. Infectious diseases are thought to have been a common cause of death at that time.

Experts concluded that, this study shows a major deterioration in oral health between Roman times and modern England. By underlining the probable role of smoking, 9. _______ in determining the susceptibility to progressive periodontitis in modern populations, there is a real sign that the disease can be 10. _______.

While still relatively novel in the United States, so-called "green roofs" — urban rooftops covered with grasses, plants and other types of greenery — are becoming increasingly popular around the world.

The logic is obvious: Green roofs can help to cool down buildings and pull some carbon dioxide from the air and feed it back into plant 1._______.

But the 2._______ benefits of green roofs to busy office workers may also be substantial. Kate Lee and a group of colleagues found that 3._______ an attention-demanding task with a 40-second "microbreak" — in which one simply looks at a computerized 4._______ of a green roof — improved focus as well as subsequent performance on the task.

In the research, 150 students were asked to perform a demanding task called the Sustained Attention to Response Task (SART). In the task, respondents view a 5._______ of individual numbers, between 1 and 9, on a computer screen. Each number flashes by very 6._______ and the research subject has to press a particular key as fast as possible — unless, the number is 3. In that case, subjects have to catch themselves and not respond — which is difficult to do, given the habit built up of repeatedly and quickly 7._______ the key.

In the current study, students had to 8._______ the SART task not once, but twice. However, they received a 40-second "microbreak" in between the two trials. During that break, their computer screens flashed either to a digital image of a city building roof covered in 9._______, or one covered with grass and flowers. Then, they completed the remainder of the SART trial.

Afterward, the students 10._______ to the green roof scene not only reported that it felt more "restorative (恢复健康的)," they performed better on the task. In particular, they showed less fluctuation in response time, and made fewer errors.

Just because they can't sing opera or ride a bicycle doesn't mean that animals don't have culture. There's no better example of this than killer whales. As one of the most_____(27) predators(食肉动物),killer whales may not fit the_____(28) of a cultured creature. However,these beasts of the sea do display a vast range of highly_____(29) behaviors that appear to be driving their genetic development.

The word "culture" comes from the Latin "Colere", which_____(30) means "to cultivate" . In other words, it refers to anything that is_____(31) or learnt, rather than instinctive or natural. Among human populations, culture not only affects the way we live, but also writes itself into our genes, affecting who we are. For instance, having spent many generations hunting the fat marine mammals of the Arctic, the Eskimos of Greenland have developed certain genetic_____(32) that help them digest and utilize this fat-rich diet, thereby allowing them to_____(33) in their cold climate.

Like humans, killer whales have colonized a range of different_____(34) across the globe, occupying every ocean basin on the planet, with an empire that_____(35) from pole to pole. As such, different populations of killer whales have had to learn different hunting techniques in order to gain the upper handover their local prey(猎物). This, in turn, has a major effect on their diet, leading scientists to_____(36) that the ability to learn population-specific hunting methods could be driving the animals' genetic development.

As is known to all, the organization and management of wages and salaries are very complex. Generally speaking, the Accounts Department is __1__ for calculations of pay, while the Personnel Department is interested in discussions with the employees about pay.  If a firm wants to __2__ a new wage and salary structure, it is essential that the firm should decide on a __3__ of job evaluation and ways of measuring the performance of its employees. In order to be __4__, that new pay structure will need agreement between Trade Unions and employers. In job evaluation, all of the requirements of each job are defined in a detailed job description. Each of thsoe requirements is given a value, usually in points, which are __5__ together to give a total value for the job. For middle and higher management, a special method is used to evaluate managers on their knowledge of the job, their responsibility, and their __6__ to solve problems. Because of the difficulty in measuring management work, however, job grades for managers are often decided without __7__ to an evaluation system based on points.  In attempting to design a pay system, the Personnel Department should __8__ the value of each job with these in the job market. __9__, payment for a job should vary with any differences in the way that the job is performed. Where it is simple to measure the work done, as in the works done with hands, monetary encouragement schemes are often chosen, for __10__ workers, where measurement is difficult, methods of additional payments are employed.
It’s never easy to admit you are in the wrong. Being human, we all need to know the art of apologizing. Look back with honesty and think how often you’ve judged roughly, said __1__ things, pushed yourself ahead at the expense of a friend. Then count the occasions when you indicated clearly and __2__ that you were sorry. A bit frightening, isn’t it? Frightening because some deep wisdom in us knows that when even a small wrong has been committed, some mysterious moral feeling is __3__, and it stays out of balance until fault is acknowledged and __4__ is expressed.I remember a doctor friend, telling me about a man who came to him with a variety of signs: headaches, insomnia and stomach trouble. No __5__ cause could be found. Finally my friend said to the man, "Unless you tell me what’s worrying you, I can’t help you."After some hesitation, the man __6__ that, as executor of his father’s will, he had been cheating his brother, who lived abroad, of his __7__. Then and there the wise old doctor made the man write to his brother asking __8__ and enclosing a cheque as the first step in restoring their good relation. He then went with him to mail box in the corridor. As the letter disappeared, the man burst into tears. "Thank you," He said, "I think I’m __9__." And he was. A heartfelt apology can not only __10__ a damaged relationship but also make it stronger. If you can think of someone who deserves an apology from you, someone you have wronged, or just neglected, do something about it right now.
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