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1. The behaviour of the man at the hotel desk showed _______ for Mr. Covey’s comfort.
2. Mr. Covey ________ a hotel employee on a ladder cleaning windows in the lobby.
3. During a presentation, Mr. Covey _________ that he did not have all of the markers that he needed.
4. The bellboy promised Mr. Covey that he would ____ his problem.
5. Mr. Covey was _________ to train a group of shopping center managers.
6. The man at the hotel desk asked how he could help Mr. Covey in a way that seemed ______.
7. The bellboy _______ at Mr. Covey’s name tag.
8. Mr. Covey was impressed by the _______ of the man at the hotel desk.
9. During a(n) ____ break from his presentation, Mr. Covey asked a bellboy for help.
10. Mr. Covey’s job is helping organizations develop a(n) ________ team character.