ITIL4-DITS-Z_在线真题试卷与模拟练习_ITIL4-DITS-Z

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A service provider that has grown rapidly in the social media market wants to increase its

Competitive advantage by launching new functionality for its services. However, there are

Concerns that the technology the service provider plans to use is unreliable and causes service

Outages. The service provider is convinced that the new functionality will be popular and has

Decided to launch the changes despite the technical concerns. Which risk attitude is this an

Example of?

An organization has a successful relationship with its customers and its market position has

Been improving. The organization's leaders now want to achieve operational excellence to

Increase their commercial success. Which is the BEST way to address this objective in the

Organization’s strategy?

An organization uses data virtualization and analysis technology for understanding the

Behaviour patterns of people. They want to utilize this technology for a new initiative to improve

Operational excellence. What is the BEST way to improve operational excellence with these

Technological capabilities?

An organization is achieving better results than its competitors by developing unique technical

And organizational solutions. These solutions are kept confidential. What is this an example of?

An organization is using customer journeys to help it increase market relevance. It monitored

The journey taken by one specific user of their product, and made changes to ensure that the

User had a great end-to-end experience. It measured average user satisfaction before and after

Making changes, and found little improvement. Which aspect of the customer journey does the

Organization also need to consider?

An organization is entering a new market with a range of services. Similar services already

Exist in the market, and the demand is high. Which is the BEST approach to pricing and

Charging for the services in the new market?

How frequently should an organization generate and manage its strategy?

An organization works in a very competitive market. They have grown very fast because they
Were able to adapt their products and services very quickly as the internal and external
Conditions changed. To be successful in the long term, they now need to reduce costs and
Improve efficiency. Which characteristic should they focus on to achieve this?

Which approach would MOST help an organization to plan a digital transformation if it does
Not have a digital strategy?

A commercial service provider has a strategy to introduce cloud storage services that will be
Popular with a wide range of consumers in multiple markets. Features will include fast upload
Speeds and secure storage. Which should be included in the operating model for the new
Service?

What should leaders of digital organizations focus on when educating shareholders about
Changes in strategy?

An organization develops and delivers a range of digital products and services. Which is the
BEST approach to addressing the risks related to digital technology?

A commercial service provider is using PESTLE analysis to help them develop a new
Strategy. Their customers work in a regulated environment and expect the IT services to be
Delivered through multiple channels. Which factor is the MOST relevant to consider in this
Situation?

An organization is planning to provide existing services to a new market. The demand for the
Organization’s services in the market is high and the potential customers have a good
Understanding of the value that can be created with the services. However, the new market has
Specific and strict regulations on how customer data must be handled. Which is the BEST
Strategy to meet the demand in this market?

Which describes digital technology?

Which describes business strategy?

An IT manager is creating a business case to justify the investment required to replace
Existing technology with new cloud services to support a digital transformation strategy. What
Should be described in the section on opportunity cost?

A service provider has a new strategy which involves them selling services via third parties,
And also from their own website. This new sales channel should bring additional customers, and
May also have a positive effect on direct sales because it increases brand recognition. Which
Parallel operating model is appropriate for this situation?

What is the FIRST step in creating a measurement and evaluation system?

A service provider wants to achieve a balance between customer/market relevance and
Operational excellence. They also want a balance between looking inward and looking outward.
They have performed an analysis and have identified activities that address external views of
Both market relevance and operational excellence. To ensure a balanced strategy, which TWO
Other actions should they take?
1）. Analyse threats to their existing customer base
2）. Identify new opportunities to provide services to the market
3）. Investigate how the provider's technology can enhance customer experience
4）. Analyse staff capabilities to identify strengths that can be exploited

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