单选题 Universal Containers (UC) stores case details and updates in several custom fields and custom objects related to the case. UC would like its Agentforce Service Agent to be able to provide information in these fields and related records as part of an answer back to its customers when the customer is asking for updates. Which best practice should UC follow to grant access to this information for the Agentforce Service Agent?

单选题 Universal Containers (UC) recently attended a major trade show and received thousands of new leads from event badge scans. UC is struggling to follow up with each lead in a timely, personalized way. Leadership wants to: - Qualify and nurture leads 24/7. - Provide accurate answers to prospect questions. - Automatically book meetings with qualified prospects. - Free up reps to focus on building relationships and closing deals. Which Agentforce capability should UC implement to meet these goals?

单选题 Universal Containers is using Agentforce for Sales to find similar opportunities to help close deals faster. The team wants to understand the criteria used by the agent to match opportunities. What is one criteria that Agentforce for Sales uses to match similar opportunities?

单选题 Coral Cloud Resorts (CCR) wants to create an agent to handle customer complaints and provide upgrades, hotel credit, and other complimentary options. The agent should also escalate cases to a human rep when a major disruption (such as cancellation) occurs. Following Salesforce best practices, which type of agent should the Agentforce Specialist create?

单选题 Cloud Kicks (CK) is launching a new partner portal on Experience Cloud. CK wants to provide partners with an agent that can answer questions about product specifications from a knowledge base and allow them to submit a new Lead for the potential customer they've identified. The agent must be accessible only to authenticated partner users on the portal. Which agent type is required to meet this scenario?

单选题 Universal Containers (UC) recently added a custom flow for processing returns and created a new agent action. What should UC do to ensure the Agentforce Service Agent can run this new flow as part of the agent action?

单选题 After an agent selects a topic, what is an important factor the reasoning engine uses to select the action?

单选题 Universal Containers deploys a new Agentforce Service Agent into the company's website but is getting feedback that the Service Agent is not providing answers to customer questions that are found in the company's Salesforce Knowledge articles. What is the likely issue?